Inpatient Service and Patient Guide

Preparation for Admission

入院準備

Booking Hospital Accommodation

Booking for admission must be made through patients' attending doctors.

Document and personal belongings to be prepared

Admission Letter.
The patient's original identity card or valid travel document.
Patients under the age of 18 must be accompanied by a parent or legal guardian. The accompanying individual should present the original of their own identity document and the patient's Birth Certificate or other valid document proving the relationship. If the parent or legal guardian is unable to accompany the patient, they may designate another person with a written authorization, who should present their original identification document for verification. Please note that the parent or legal guardian must be present to sign the consent form prior to operations or special procedures.
Deposit (please refer to the Accommodation Charge List). Cash, EPS, UnionPay, cashier order or credit card (immediate transaction) are accepted. Cheques are not accepted.
Insurance cards, medical cards, letters of guarantee and insurance claim forms. St. Paul's Hospital also provides value-added service in assisting our patients for pre-approval / direct billing arrangement with their insurers (for designated insurers only). For details, please refer to 'Patient Information Sheet – Insurance Pre-approval / Direct Billing Arrangement'.
Information of the patient's current medications.
The investigation reports and record requested by the attended doctor, such as laboratory reports, X-ray reports, X-ray films, etc.
Mobile phone charger, power bank, charging cable and headsets.
A gift set containing a plastic cup, toothbrush, toothpaste, face towel, 2 in 1 shampoo-shower gel and cutlery will be given to all patients upon admission. Patients are advised to bring along other personal commodities such as pajamas, dressing gown and bath towel, slippers, etc. Patients may enquire with ward staff if they wish to buy any personal commodities.
Please do not bring along large amount of cash or valuables. The hospital is not responsible for any loss.
Please lock your valuables in the electronic safe in the wardrobe of the ward for safety.

Before admission, please refer to St. Paul's Hospital Hospital Regulations and Service Rules

Information

住院資訊

Visit

Visiting hours

General Ward
8:00 am to 10:00 pm
Intensive Care Unit
9:00 am to 2:00 pm and 4:00 pm to 9:00 pm
Nursery
10:00 am to 12:00 noon and 5:00 pm to 7:00 pm

Only two visitors are permitted at a time. To avoid disturbing other patients or affecting nursing care, visitors should keep quiet and speak quietly, and switch the mobile phones to the silent/ vibrate mode, and aviod using loudspeakers.

Wireless Internet Service

If you need to use free wireless Internet service for your own electronic devices, you can ask the ward staff for your login name and password.

Parking

Vehicles must be parked in accordance with the administrator's instructions, and vehicles must not be placed arbitrarily at entrances, exits, passages, or obstruct other vehicles' parking and reserved parking spaces.
The parking lot charges HK$40 for the first hour, and HK$60 for every hour thereafter. Any part of an hour will be counted as an hour.
If any vehicle is placed in the parking lot for 24 consecutive hours or more, the hospital has the right to dispose of the vehicle and charge the person using the parking lot for the costs involved in towing the vehicle away, including the accumulated parking fees until the towing. fare.
No vehicle shall be repaired or washed in the parking lot.
The hospital reserves the right to deny entry to any vehicle or person.

For more information, please visit St. Paul's Hospital Inpatient Rules and Service Rules and the latest news of the hospital

Discharge Procedure

出院手續

Details

Patients should ensure that the attending physician has completed and signed the required insurance claim forms and sick leave certificates.
When the attending doctor confirms to the ward that the patient is suitable for discharge, the hospital will carry out procedures such as dispensing medicine, inspection reports and bills and hand over the payment notice to the patient.
Patients or their relatives and friends bring the following documents to pay at the payment office on the first floor of Main Block：
i. Payment Notice
ii. Deposit Receipt
iii. The insurance claim form completed and signed by the attending physician (if stamped by the hospital is required)
iv. Sick leave certificate completed and signed by the attending doctor (if stamped by the hospital is required)
Patients should ensure that the attending physician has completed and signed the required insurance claim forms and sick leave certificates.
After payment, the patient returns to the nurse station in the ward to show the payment receipt to the staff of the hospital, and receives the discharge medicine and test report, and discusses the follow-up after discharge.
All hospital and doctor charges must be paid upon discharge (if you use a medical card or hospital guarantee letter, please refer to "Medical Insurance Matters").
The hospital recommends that patients be discharged from the hospital accompanied by relatives and friends.
Please remember to take away the belongings placed in the electronic safe. The hospital is not responsible for keeping the leftover belongings.

Hospital Notice

醫院病人須知

Patients’ Charter

Patients have the following rights:
1) The right to be respected

The dignity, culture and belief of a patient should be respected.

2) The right to know

To know the medical fee or charges in advance and be given explanation on the bill on request.
To know the details of their illness, including diagnosis, progress, investigations, methods and effectiveness of treatment.
To know the name, dosage, method of administration, uses and side effects of the prescribed medications.
To know the purposes and common complications of any treatment procedures or investigations before they are performed, and whether there are any other alternatives.
To know the identity and professional status of individuals providing care.
To obtain a medical report or a copy of the medical record from the hospital/ doctors on request, and be notified in advance of any fees chargeable.

3) The right to decide

To consult more than one doctor before making decision to accept any treatment.
To decide whether to accept or refuse any medical advice from doctors. If patients decide to refuse the suggestions from doctors, they should understand the consequences of their decision and be responsible for it.
To decide whether or not to participate in medical research or teaching programmes.

4) The right to keep information confidential

Without patients’ prior consent for disclosure, any information disclosed by patients during the process of management of their illness should be kept confidential by all medical personnel.
However, in order to help the management of the illness, the hospital/doctors may need to disclose the information to other relevant medical personnel.
Under special circumstances, if the hospital/doctors suspect that the patients had committed crime or participated in illegal activities, the information may be disclosed to relevant authorities.

5) The right to complaint

To make complaints and obtain a fair investigation and reply.

Patients have the following responsibilities:

To honestly disclose to healthcare professionals information about their present illness, past medical history and other relevant information.
To cooperate with healthcare professionals on any mutually agreed treatment plans or procedures.
Not to ask healthcare professionals to provide false medical information, to issue false receipts, sick leave certificates or medical reports.
To pay the fees charged by relevant doctors or the Hospital for services provided.
To follow the rules stipulated by the Hospital and respect the rights of other patients and healthcare professionals.
To respect the religion and beliefs of the Hospital in terms of prohibitions and practices.

Charter for Children in Hospital

Children shall be admitted to hospital only if the care they require cannot be provided equally well at home or on a day basis.
Children in hospital shall be able to have their parents with them at all times, provided this is in the child’s best interests. Accommodation shall be offered to all parents whenever possible and they should be helped and encouraged to stay. In order to share in the care of their child, parents shall be fully informed about ward routines and their active participation shall be encouraged.
Children shall enjoy the care of appropriately trained staff who are fully aware of the physical and emotional needs of each age group.
Children shall be cared for with other children of the same age group as far as possible.
Children and/ or their parents shall be provided with information appropriate to their age and understanding.
Children and/ or their parents shall be able to participate in all decisions involving their health care and shall be provided with the relevant information for making decisions.
Children shall be treated with tact and understanding, and their privacy shall be respected. Children shall be protected from unnecessary medical treatment and shall be given aid in the prevention and relief of physical and emotional distress.
Children shall be able to wear their own clothes whenever possible and have their own personal possessions.
Children shall be in an environment that is furnished and equipped for their requirements. The setting for the care of children shall conform to recognized standards of safety and supervision.
Children shall have the opportunity for play, recreation and education suited to their age and condition.

Personal Information Collection Statement

We may ask patients to provide personal data (including health information) or obtain from any appropriate third party their medical history and any relevant information for the purposes of their medical treatment. Patients should make sure that the data provided are accurate and complete, so that we are able to provide appropriate health care to them.
Patients’ personal data, medical or otherwise, may be made available to i) other doctors / healthcare providers for purposes related to the patients’ health care; or ii) the Court if ordered or subpoenaed by the Court, or to such other person as we are required by law or iii) patient’s nominated insurers or organizations (including their employed local or overseas medical institutions) for settlement of hospital bill; or iv) Related parties for billing and accounting, research, or service quality control purposes of the hospital.
Patients who wish to access and / or correct their personal data under the Personal Data (Privacy) Ordinance, or enquire our Privacy Policy, may contact the hospital.

Personal Conduct in the Hospital

No person shall, in the hospital, use any language likely to cause offence or annoyance to any person (such as using foul language, threatening to use violence or using words which cause intimidation to others); or behave in an indecent or disorderly manner (such as making any noise which annoys staff or patients, or attempting to assault our staff). We shall not provide service to any person who contravenes this regulation and reserve our rights to take legal action against such person.
Please do not take photo, video or voice recording of any individual (including patient, visitor and staff) without their prior permission.

Your feedback / enquiry about our Hospital

You could provide your feedback about our Hospital or enquire about our services / price via the following channels:

Channel	Tel. no.	Website	Email	Feedback	Price Enquiry	Service Enquiry
Our Website	-	www.stpaul.org.hk	-	✔	✔	✔
Department head / ward in-charge (Please proceed to the Department / Ward)	-	-	-	✔	✔	✔
Customer Service Department (Main Block Lobby)	2830 8888	-	enquiry@stpaul.org.hk	✔	✔	✔
Cashier (Please proceed to 1/F, Main Block)	-	-	-	-	✔	-
• Committee on Complaints against Private Healthcare Facilities • Consumer Council • The Medical Council of Hong Kong • The Dental Council of Hong Kong • The Nursing Council of Hong Kong • Supplementary Medical Professions Council	3107 2667 2929 2222 2243 3374 2873 5862 2527 8325 2527 8360	-	-	✔	-	-

Useful Information

常用資料

Identity document

Collection of Investigation Report

The investigation report will only be stored in respective department for three months. If the patient wants to collect the investigation reports within three months, please collect them in person or by authorized person during office hours. Please contact the hospital general hotline 2890 6008 for further enquires.

If the investigation reports were not collected within three months, the reports will be destroyed. If the patient wants to request for test reports duplicates, service charge is required, please contact the Health Information and Records Department (Tel: 2830 3779) for inquiries and application.

Preparation for Admission

Booking Hospital Accommodation

Document and personal belongings to be prepared

Information

Visit

Wireless Internet Service

Parking

Discharge Procedure

Details

Hospital Notice

Patients’ Charter

Charter for Children in Hospital

Personal Information Collection Statement

Personal Conduct in the Hospital

Your feedback / enquiry about our Hospital

Useful Information

Identity document

Collection of Investigation Report

Room Types

Room Types

Room Types